Ticketmaster just told its customers to go fuck themselves in the case that a concert or event is postponed or re-scheduled due to Coronavirus, or did they? According to this article by the Digital Music News, and most of the internet, Ticketmaster is shady and are the ones screwing you, but it might not be them, it might be your favorite band that is really bending you over....
Prior to this "sneaky" change in policy, customers could get a refund for any postponed, re-scheduled, or cancelled events. However, now the only way you are getting your money back for SURE is if the event is cancelled all together. At any rate, fans of music and events have been quick to vilify Ticketmaster online.
However, here is the official wording from a statement put out by Ticketmaster a month ago
- If your event was rescheduled, we are working with the event organizer to identify new dates, and we will contact you as soon as we have confirmation. At that time, if you have any questions or concerns, you’ll be able to reach out to Ticketmaster Fan Support for assistance.
The below paragraph is where it explains who you should really be pissed at, and its NOT Ticketmaster after all.
If your event organizer is offering refunds for a rescheduled event, a refund link will be visible under the event in your Ticketmaster account. Please note that given the unprecedented circumstances, event organizers are constantly assessing the situation and making determinations regarding refunds. If your event is not currently enabled for refunds, check back later, as this status may change.
If your event was postponed or rescheduled and you are unable to attend (and resale is enabled for your event), you can sell your tickets to other fans on our safe and simple Ticketmaster resale marketplace. If refunds are not allowed for your event and you post through ticketmaster.com, we will waive seller fees for fans that create(d) resale postings from March 17 through May 31.
Basically, it is up to the people putting on the event to decide if they keep your money or not, Ticketmaster just does the transaction and is caught in the middle of your favorite bands greed, and you. So while people are online shitting on Ticketmaster, if the event is postponed it's really the event organizer who is holding on to your money until they are good and ready to decide to fuck you over or not.
This guy gets it
So how should all this be handled, do you really want to go through the hassle of selling your ticket on some special "resale market place"?
The real problem here is that artists are not able to perform and still need to pay their staff and themselves, they need to pay people who were helping to put on their event, so they are kind of using your money as a loan, only its different because they get to decide if they want to pay you back at all, and when, because they don't give a fuck if their new show date coincides with your trip to Paris or not.
However, here is the question….does Ticketmaster know the refund policy of the artist before they start selling their tickets? I bet they do, so if Ticketmaster really wanted to do the right thing they would only sell tickets of artists who will give refunds for postponed and re-scheduled events, because who the fuck knows where you will be in 6 months, you could get taken out by the virus for all you know.
In the end you should have a problem with mainly the artists/event organizers, but also Ticketmaster should be more stringent with who they do business with for the sake of its loyal customers. They are indeed shady if they are dealing with people who they know they can profit from because THEY (the organizers) are going to fuck their fans over and not give refunds.
Have a great fucking!