911 Operator Arrested For Hanging Up On Emergency Callers Because She "Didn't Feel Like Talking" And "Ain't Nobody Got Time For This"
HOUSTON – A Houston couple says they were victims of a former Houston Emergency Center 911 operator who has allegedly confessed to hanging up on callers seeking emergency help because “she did not want to talk to anyone at that time.”
The former emergency operator, Crenshanda Williams, 43, is charged with two counts of interference with an emergency telephone call, a class A misdemeanor that carries a punishment of up to a year in jail and a $4,000 fine for each count upon conviction.
According to charging documents, managers at the emergency center determined that Williams had been involved in thousands of “short calls,” a term used to describe 911 calls that last 20 seconds or less, between October 2015 and March 2016.
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Seriously do you think you slack off at work and mail in your job performance to an astonishing level on a day to day basis? You don’t have SHIT on Chenshanda Williams over here straight up hanging up on dying people.
Buster Pendley says Williams hung up on him in the early morning hours of March 1 when his wife collapsed and lost consciousness after a blood clot moved to her lungs.
“She was gasping and I could feel her heart beating out of her chest, but I couldn’t get a pulse,” Pendley said.
Pendley said he attempted to perform CPR on his wife with one hand while calling 911 with the other.
“The 911 operator answered the phone, and she said, ‘This is Crenshanda, may I help you?‘ Wife’s passed out I need an ambulance,” Pendley said. “She said OK, and she hangs up on me.”
In another incident, on March 13, a security guard called 911 to report two motorists driving recklessly at high speed as they raced each other on I-45 South. Again, police say, Williams was the 911 operator. The call was terminated before the guard could fully state his name.
In describing a recording of the call, investigators say Williams remained on the line after terminating the call and can be heard to say, “Ain’t nobody got time for this. For real.”
That is next-level DGAF at work. “I don’t feel like talking” as you describe the blood clot in your lungs. “Ain’t nobody got time for this” as you’re being shot by an armed robber. Dare you to care less.
I mean I totally get it, I fucking hate talking on the phone too. Refuse to do it. Crenshanda and I can agree on that. I did have the human decency however to not take a job as a 911 operator whose job is literally to talk on the phone and save peoples’ lives, but I’ve always been a nice guy like that, not here to throw stones.
Sidenote, and I’m just spitballing here – feel like a 1 year maximum jail sentence is kind of low?
I mean…somebody died. Like was shot and bled out from their wounds waiting for an ambulance.
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In one case, Williams allegedly hung up on Hua Li, an engineer who called to report a robbery in progress on March 12. Li said he had been buying lottery tickets at a RaceWay convenience store on FM 1960 West at Mills Road, when a gunman entered and tried to force his way through the door of a glassed-in security area behind the counter. As two clerks attempted to block the door, Li says he ran from the store and heard several gunshots on his way out. When he got to his car, he called 911 for help.
“They just said, ‘This is 911. How can I help you?’ I was trying to finish my sentence, and we got disconnected,” Li said.
Police said that Williams was the 911 operator, and that she terminated the call within a few seconds.
Li called a second time and got a different operator. By the time police arrived, however, the store manager had been shot and killed.
Not a legal expert by any means just saying a $4K fine sounds light for not sending life-saving help because you ain’t got time.