The Inside Scoop You've All Been Dying For About CHD

Over these last few months if I've opened one message like the one above I've opened a *thousand (*appx 5). 

DMs from strangers, text messages from my own friends & family members, it's overwhelming...  They know what I do for a living and can't help but ask me:

"What the hell is going on with CHD."

..And normally I would never delve into this type of stuff because it's not my wheelhouse. Like full disclosure - I still don't know a vertical from a horizontal, or what it means to dongle before you do any sort of penetration testing, but here I am. And my job is to be transparent and keep you in the loop.

So here we go.

::deep breath::

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According to Techopedia:

A consolidated help desk (CHD) is a mixed tech platform that is capable of executing multiple service desks from one system. It is considered as a single point of contact for end users for providing multiple services, and is also the source for automation in the case of processes involving workflow. It helps in the consolidation of all inter-departmental processes, support groups, suppliers and customers.

Now please, everyone stop asking me. It's stressful enough trying to "cut & paste" or "send emails". I can't be dealing with this crap that's way above my skillset. 

If I've been mistaken and you're all asking for info on the other CHD you can get that here: