High Level Customer Evaluation of Journeys Shops a

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High Level Customer Evaluation of Journeys Shops a

Postby sxc07128g » Tue Sep 25, 2012 2:06 am

High Level Customer Evaluation of Journeys Shops and Shoes
Journeys Shoes is a popular chain of shoe stores known for its hip, edgy and young styles. UGGs in stores Journeys Shoes is a well-known chain of shoe stores targeted toward the teen market. They stock cool brands, edgy styles and up-and-coming designers that are hip with the MTV crowd. Their slogan? "Attitude You Can Wear" - and as a consumer, you might find a whole lot of attitude in their stores. UGGs in stores So, how does the store really measure up? Do they have a strong return policy? How is their customer service? What's the store atmosphere like? Is their selection as good as they say? For the answers to these questions and more, keep reading for a good review of Journeys Shoe stores. UGGs in stores Atmosphere in the StoreUGGs in stores If you like multiple TVs blasting music videos, loud music blaring from speakers and spray painted walls,genuine ugg boots, then Journeys is for you. This is clearly a store marketed towards the younger consumer, not your average adult buyer.UGGs in stores Staff Courtesy and Customer ServiceUGGs in stores Thanks to their staff and emphasis on cool over quality, Journeys Shoes doesn't score very high on the customer service scale. Be ready to interrupt the sales staff while they talk to friends on their cell phones or endure long waits,genuine ugg boots, particularly on busy weekends.UGGs in stores The store also has a poor reputation for accepting returns based on manufacturer defects or quality problems. Partly because their target customer is younger, the company has a strict return policy. They will guarantee all shoes against manufacturer's defects within days of purchase.UGGs in stores However, they also reserve the right to determine the cause of the problem and whether it's a defect or just normal wear and tear. To protect yourself, try buying shoes from a retailer like Macy's that offers a significantly stronger and customer-friendly return policy.UGGs in stores PricesUGGs in stores Being cool costs money,buy ugg, and Journeys knows it. Their shoes and sneakers be hip and even rare, but they come at a premium. However, alongside their higher-end brands, the store also stocks lower-cost items and offers numerous sales.UGGs in stores Many of the brands stocked by the popular retailer are sought by young adults, but also come in a range of price points. For example, they carry UGGs or Timberlands, which cost significantly more than the Converse or Keds that they also carry. Most of the shoes in the store range in price from $ to $.UGGs in stores ConclusionUGGs in stores If you want to make the teen in your life happy, then shop at Journeys Shoes. But for those looking for a relaxing shopping experience and a high level of customer service, you want to shop elsewhere.
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